Ordering from the shop
Terms of Sale
In short: these are the terms you agree to when you buy something from my shop. Delivery, cancellation and returns are set out in full on my Delivery & Returns page, which forms part of these terms.
Who you are buying from
These terms apply when you buy a product through this website. Please read them before you order.
Ellie Rose Grimsdale, trading as Urtica Herbal
69 High Street, Berkhamsted, Hertfordshire, HP4 2DE
ellie@urticaherbal.co.uk
07903 590912
I am a sole trader. Where these terms say “I” or “me”, they mean Urtica Herbal.
The products
Every product is made by me in small batches. Each one carries a handwritten batch number and a best-before date.
Product photographs are there to show you what you are buying, but small differences in colour and appearance between batches are normal in handmade botanical products and are not a fault.
The description, ingredients, suggested use and cautions for each product are set out on its own page. Please read them before you order.
Placing an order
When you place an order, you are offering to buy the products in your basket. Your order is accepted, and a contract between us comes into being, when I send you an email confirming it. If I cannot accept your order, I will tell you and you will not be charged.
Orders may only be placed by someone aged 18 or over.
Before you confirm your order you will be able to review it and correct any mistakes. If you spot an error after ordering, email me as soon as you can and I will put it right if the parcel has not yet been posted.
If a product is unavailable
Everything is made in small batches, so occasionally an item sells out between your order arriving and my packing it. If that happens I will contact you, and you can either wait for the next batch or have a full refund of that item. If I cannot supply your order at all, I will refund it in full.
Prices and payment
Prices are shown in pounds sterling and are the full price of the product. I am not registered for VAT, so no VAT is added.
Postage is £5.50 per order and is shown separately at the checkout before you pay.
Payment is taken at the time you order, by card, through my payment provider. If a price is obviously wrong and you could reasonably have realised it was a mistake, I do not have to supply the product at that price; I will contact you before going any further.
Delivery
Orders are posted by Royal Mail Tracked 48 to addresses in mainland Great Britain, within 5 working days. Full delivery information is on my Delivery & Returns page.
The products become your responsibility once they are delivered to the address you gave me.
Changing your mind
You may cancel your order within 14 days of receiving it, and you do not have to give a reason. How to do that, what can be returned, and how refunds work are all set out on my Delivery & Returns page, which forms part of these terms.
If something is wrong with your order
If a product is faulty, damaged in the post, or not as described, email me and I will put it right. Under the Consumer Rights Act 2015 you have the right to a refund if you tell me within 30 days of receiving it, and to a repair, replacement or refund after that. Where a product is faulty, I pay the cost of returning it.
Nothing in these terms affects your legal rights as a consumer.
My liability to you
If I fail to meet these terms, I am responsible for loss or damage you suffer that is a foreseeable result of that failure. I am not responsible for loss or damage that was not foreseeable.
I do not limit my liability in any way that the law does not allow. That includes liability for death or personal injury caused by my negligence, for fraud, and for any of your legal rights as a consumer in relation to products that are faulty or not as described.
Events outside my control
If something outside my reasonable control delays your order, for example a postal strike or severe weather, I will contact you and let you know. If the delay is substantial you may cancel your order and I will refund anything you have paid for products not yet sent.
If you have a complaint
Please email me at ellie@urticaherbal.co.uk. I will reply and do my best to sort it out. How I handle your personal information is explained in my Privacy Policy.
Changes to these terms
I may update these terms from time to time. The terms that apply to your order are the ones published on this page at the time you placed it.
Governing law
These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales.